
Every time I talk to companies or their respective representatives about their social media plan they all seem to be hung up on number of likes or fans, percentages, etc. Metrics are important. Metrics make people feel better. But in my mind, obsessively measuring and counting is the equivalent of starting a business just to make money. Have a great product, market it, tie in a great social media plan, and the likes (and money) will follow. Start with ideas, start with solving a business problem. If all you want is likes, just wave a free iPad in your customers’ face and don’t bother having a strategy.